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REFUNDS & EXCHANGES

We strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be exactly what you expected. For those instances, we have outlined our return policy below.

Return Eligibility:

  1. Time Frame: Returns must be initiated within 14 days of the delivery date.
  2. Condition: Items must be in their original, unused condition.

Non-Returnable Items:

  • Items on sale.
  • Items that have been worn, altered, or washed.

How to Initiate a Return:

  1. Contact Us: Email us at info@bluge.com with your order number and reason for return.
  2. Approval: Once your return request is reviewed and approved, we will provide you with a return label and instructions.
  3. Drop Off: Securely pack the item and use the provided instructions to find the nearest drop-off points.

Refunds:

  • Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.
  • Please note that shipping costs are non-refundable.

Exchanges:

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Customer Support: For any questions or concerns regarding your return, please contact us at info@bluge.com. We are here to help and ensure your shopping experience with BLUGE is nothing short of exceptional.